Why every VA needs the VA Hub
If you’re running a VA business, we’d be amazed if you haven’t experienced at least some (and probably all) of the following 3 problems:
(1) Clients who
- expect you do more than agreed so you end up doing extra unpaid work and/or
- fail to let you know exactly what they want and expect from you, for example, what a report involves or when they expect it to be done.
It’s those clients who when presented with our work or invoice say something like “but that wasn’t what I expected”.
(2) Clients who expect you to magically do the work using your crystal ball/ psychic powers – i.e. Clients who don’t understand that they you need their direction, input and approval to successfully complete delegated tasks.
(3) Late payment or problems getting paid
There is little worse that opening your bank account on the day that a client’s payment is due and finding no money has been paid. It’s even worse if the client has decided to withhold some or all your payment because of a potential problem that they haven’t even raised with you.
Our team specialises in practical business and legal training. You will meet, Steph Barber, Sue Edwards and Paul Roy depending on what courses you are viewing. Any queries please email [email protected]
Frequently Asked Questions
Here’s how the Hub helps you
Clarity and Transparency for you and your clients
Our VA Toolkit means you can make sure all of the key issues are clear to your client from the beginning to minimise the risk of any issues and disputes whilst allowing you to effectively and quickly tackle any problems if they occur by giving you:
Clear and straightforward written processes which you can follow in your business
Easy to understand documents you can use and can customise to meet the needs of your business
Guidance videos to accompany the documents – they take you through every section of the document explaining what it covers and what you can do to customise it.
Quick Fix business videos which help you deal with tricky situations in your business, like late payments, and clients who want to cancel a retainer
Effective solutions to minimise and solve any issues or problems
Nobody likes to tackle problems such as late or non-payment of your fees but it’s a whole lot easier if you’ve got a written down process that you’ve already shared with the client. That way, you both know what to expect if a payment is late and you know what you can do to get your payment made.
Our VA Toolkit gives you sturdy foundations on which you can grow your business.